Terms of Service
Last updated: July 11, 2026
These Terms of Service ("Terms") govern access to and use of the ORVEXA AI voice-agent service (the "Service"), provided by ORVEXA AI ("ORVEXA," "we," "us"). By booking a demo, signing up for a plan, or otherwise using the Service, you agree to these Terms on behalf of yourself and the business you represent ("you," "Client").
1. The service
ORVEXA designs, configures and manages AI voice (and, on applicable plans, chat) agents that answer calls, qualify leads and book appointments on behalf of your business. The specific agent count, phone numbers, included minutes and features depend on the plan you choose, as described on our Pricing page.
2. Plans, billing & the setup fee
- Plans are billed monthly in advance, starting from the date your agent goes live, unless otherwise agreed in writing.
- A one-time setup fee applies on all plans to cover onboarding, number connection and agent training, as shown on the Pricing page at the time you sign up.
- Call minutes beyond your plan's included allowance may be billed as overage, or your plan may be upgraded with your consent — we'll always tell you before this happens.
- Fees are non-refundable except as described in our Refund & Cancellation Policy.
3. Term & cancellation
All plans are month-to-month with no long-term contract. You may upgrade, downgrade or cancel at any time by contacting us; cancellation takes effect at the end of the current billing cycle. See our Refund & Cancellation Policy for details.
4. Your responsibilities
- Provide accurate information about your business — hours, pricing, services and booking rules — so your agent can operate correctly.
- Ensure you have the right to route the phone number(s) connected to the Service, and that any required caller notices (e.g. call-recording disclosures) are provided under the laws that apply to you.
- Use the Service only for lawful business purposes, and not to harass, mislead or defraud callers.
5. Agent accuracy & oversight
Our agents are trained on the information you provide and are monitored and refined after launch, but AI-generated responses can occasionally be imperfect. You're responsible for reviewing call transcripts and confirming that booked appointments and quoted information are accurate. ORVEXA is not liable for losses arising from an agent's isolated errors where reasonable monitoring and correction processes are in place.
6. Intellectual property
ORVEXA retains ownership of the underlying platform, agent architecture and software. You retain ownership of your business data, call recordings and transcripts, and grant us a license to process them solely to provide the Service.
7. Confidentiality & data
We handle personal and business information in line with our Privacy Policy. Each party agrees to keep the other's confidential business information private and use it only to perform under these Terms.
8. Limitation of liability
To the extent permitted by law, ORVEXA's total liability for any claim relating to the Service is limited to the fees you paid us in the three months before the claim arose. We are not liable for indirect, incidental or consequential damages, including lost profits or lost bookings.
9. Changes to the service or these terms
We may update these Terms or the Service from time to time. Material changes will be reflected by updating the date at the top of this page, and where reasonably possible, we'll notify active clients directly.
10. Contact
Questions about these Terms can be sent to aicallingajent@gmail.com or 0342 4603066.